Home IQ Inspections, LLC - Privacy Policy

Home IQ Inspections, LLC (Home IQ Inspections, we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, communicate with us, or use our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Sites and Services.

1. Personal Data We Collect

We collect both personal and non-personal data, including:

– Contact Information: Name, email address, phone number, mailing and billing addresses.

– Payment Information: Credit card numbers and billing details.

– Service Usage Data: Data submitted through forms, feedback, or surveys.

– Device and Technical Information: IP address, device type, browser, OS, and geolocation.

– Communication History: Emails, calls, SMS, and chat records.

This information helps us deliver our services efficiently and tailor your experience.

2. How We Use Your Information

Your data is used strictly to provide you with better services:

– Service Delivery

– Customer Communication

– Service Improvement

– Marketing (with consent)

– Legal Compliance

3. How We Share Your Information

We do not sell or rent your personal data for marketing. We may share information with:

– Service Providers (e.g., payment processors)

– Legal Requirements

– Business Transitions

– With Your Consent

4. SMS Communication & Compliance

We are committed to 10DLC compliance:

– No data sharing for marketing

– Message frequency varies

– Standard message/data rates may apply

– Reply STOP to opt out, HELP for support

– Consent is optional and revocable

5. Your Privacy Choices

You can manage preferences and data:

– Unsubscribe from emails

– Manage app notifications

– Update account info

– Disable location tracking

– Request account deletion

6. Security & Data Retention

We use encryption, access control, and secure storage. While no system is foolproof, we limit data retention to the duration necessary for business and legal needs.

7. Children’s Privacy

Our services are not intended for children under 13. If data from a child is discovered, it will be deleted promptly.

8. California Privacy Rights

California residents may request:

– Categories of Personal Data shared

– Names of third parties receiving data

Email: askiq@thinkhomeiq.com, Subject: California Shine the Light Inquiry

9. Updates to this Policy

We may update this policy periodically. Continued use indicates acceptance of any updates.

Contact Us

Subject: Privacy Concerns

Email: admin@thinkhomeiq.com